Successful projects demand a balance of understanding the business requirements whilst delivering technical capability with an agility mindset - a task our team of consultants and engineers are ready & equipped to handle. Our flexible range of services start from technical advisory services, complete product delivery and end to end managed services - all of which can be tailored to meet your requirements.
The delivery team consists of consultants, certified engineers and technical project managers who understand the importance of achieving the agreed business outcomes – not just making the technology work.
With over 100+ years of combined experience working for Vendor Technical Support Organisations, we pride ourselves on our managed service support methodolog - leveraging our extensive knowledge in the use of Kepner-Tregoe (KT) principles to deliver more effective collaboration / escalation methods during problem solving.
We manage all aspects of your hybrid IT infrastructure using our extensive optimisation and automation solutions to maximise your infrastructure outcomes, our tailored managed services include:
Extensive discovery & planning for success
Staying close to you and your team
Adapting our support to suit your business requirements
Educating teams to embed change within your organisation
Utilising cloud, on-prem and hybrid
Integrating with existing infrastructure
Including regular QAS reporting
Helping you embed capabilities across the organisation
Ability to embed communication functionality into workflow applications for increased productivity
Integrations with leading business applications, including Salesforce®, Google, Box, Okta, Microsoft Office 365™, Oracle, and Zendesk®
Customization and design of systems, by customers, with RingCentral Connect Platform™
All-inclusive cloud communications solution with HD voice, video, messaging, conferencing, and fax capabilities.
Team workspace with fully featured messaging, collaboration, file sharing, and task management, integrated with RingCentral.
Office Fully mobile user experience across any device, including Android™, iOS®/Apple Watch® app.
Ability to add global geographies to existing account with the click of a button through Global Office™ solution
Single, easy-to-use, centralized interface for managing all offices and users
Flexibility to scale up or down with business demands
Omnichannel interaction via voice, chat, messaging, and email through RingCentral Contact Center
Skills-based routing, advanced IVR, and real-time analytics
Easy integration with popular CRM applications
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Simplifying and optimising your IT to drive business innovation and outcomes.
Citrus understands this ever-evolving solution landscape and has partnered with market leaders to deliver a comprehensive communication and collaboration solution.
